Patient Experience Concierge – Front Desk

PM Pediatric Care; Town of Maryland (NY); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to warmly welcome families and manage administrative tasks for the medical team in a fast-paced setting. You will register patients, collect demographics and insurance details, and coordinate with site leadership to resolve urgent issues.

We value strong customer service, effective communication, and the ability to multitask while maintaining HIPAA compliance. This on-site role supports smooth patient flow and accurate record keeping.

Qualifications

• Team player capable of independent work in a fast-paced setting.
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible schedules and travel to another site if needed.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions to the best of our ability and seeks clarification when needed.
• Displays empathy and active listening in difficult situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Upholds PM Pediatric Care's core values to assist patients and families.
• Monitors patient flow and manages registration, including initiating self-registration.
• Keeps workflows and responsibilities current with education provided.
• Registers patients and maintains accurate demographic, insurance, and financial information with HIPAA compliance.
• Manages incoming documents and correspondence with proper documentation.
• Maintains confidentiality and HIPAA adherence.
• Performs opening/closing duties: organizing, stocking, sanitizing, reconciling.
• Executes other duties as assigned.

Skills

Team player

Microsoft Office

Customer service

Verbal communication

Written communication

Organizational skills

Time management

Critical thinking

Interpersonal skills

Attention to detail

Education

High school diploma or GED

Job description

PM Pediatric Care is seeking a Front Desk Associate to warmly welcome families and manage administrative tasks for the medical team in a fast-paced setting. You will register patients, collect demographics and insurance details, and coordinate with site leadership to resolve urgent issues.

We value strong customer service, effective communication, and the ability to multitask while maintaining HIPAA compliance. This on-site role supports smooth patient flow and accurate record keeping.