Pediatric Front Desk & Patient Concierge

PM Pediatrics; Woodcrest (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatrics seeks a friendly Front Desk Associate to greet families, answer questions, and manage registrations with precision. You will handle check-in, collect demographics and insurance details, and support the medical team while upholding HIPAA guidelines.

The role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced pediatric setting. A high school diploma or GED and good computer skills, including Microsoft Office, are expected.

Qualifications

• High school diploma or GED is required.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Ability to calculate simple figures and manage cash.
• Ability to navigate multiple computer systems.
• Intermediate Microsoft Office skills.
• Knowledge of HIPAA guidelines.

Responsibilities

• Greet families professionally in person and on the phone.
• Answer patient/family questions and seek clarification when needed.
• Register patients and maintain accurate accounts with demographics and insurance info.
• Monitor patient flow and assist with self-registration.
• Coordinate escalations and urgent issues with site leadership.
• Maintain confidentiality and HIPAA compliance.
• Perform opening/closing duties and other duties as assigned.

Skills

Customer service

Communication skills

Time management

Organizational skills

HIPAA compliance

Microsoft Office

Multitasking

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Microsoft Office Suite

Job description

PM Pediatrics seeks a friendly Front Desk Associate to greet families, answer questions, and manage registrations with precision. You will handle check-in, collect demographics and insurance details, and support the medical team while upholding HIPAA guidelines.

The role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced pediatric setting. A high school diploma or GED and good computer skills, including Microsoft Office, are expected.