Pediatric Front Desk & Patient Concierge

PM Pediatrics; Carle Place (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to welcome families and support the clinical team. You will handle check-in, scheduling, insurance information, and basic administrative tasks with a focus on accuracy and privacy.

The role requires strong communication and computer skills, the ability to multitask in a fast-paced setting, and a professional, friendly demeanor to ensure a first-class experience for families.

Qualifications

• Experience in a fast-paced front desk environment preferred.
• Excellent verbal and written communication skills.
• Comfort with handling confidential information and HIPAA compliance.
• Ability to multitask and provide friendly, professional service.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification as needed.
• Maintains accurate patient demographics, insurance, and billing info.
• Manages patient flow and assists with self-registration.
• Coordinates escalations to ensure timely resolutions.
• Supports healthcare team and adheres to HIPAA guidelines.

Skills

Customer service

Microsoft Office

Phone etiquette

Communication skills

HIPAA knowledge

Time management

Team player

Education

High school diploma

Tools

EHR systems

Job description

PM Pediatric Care is seeking a Front Desk Associate to welcome families and support the clinical team. You will handle check-in, scheduling, insurance information, and basic administrative tasks with a focus on accuracy and privacy.

The role requires strong communication and computer skills, the ability to multitask in a fast-paced setting, and a professional, friendly demeanor to ensure a first-class experience for families.