Patient Experience Concierge | Front Desk

Summit Health Management; Spring (TX); On-site; USD 22,000 - 26,000; Full time

Job summary

VillageMD in Spring, TX is seeking a Patient Reception Specialist to support patients and deliver an exceptional experience. You will welcome patients, guide them through check-in, collect co-pays, and schedule follow-ups using the EMR system and Outlook.

The role requires medical terminology knowledge, insurance practices, and proficient computer skills. A High School Diploma or equivalent is required, and prior medical front desk experience is preferred.

Qualifications

• Adept in medical terminology and insurance practices.
• Proficient with computer programs and practice EMR systems, including Outlook.
• High school diploma or equivalent required.

Responsibilities

• Obtain copies of insurance cards, licenses, authorizations, referrals, and save in EMR.
• Perform demographic and insurance validation and inform patients about privacy policies.
• Keep the reception and patient waiting areas clean and organized.
• Welcome patients and provide clear information about services.
• Collect co-payments and reconcile charges at check-in; schedule appointments.

Skills

Medical terminology

Insurance practices

Outlook

EMR systems

Education

High School Diploma/Equivalent

Tools

Practice EMR systems

Outlook applications

Job description

VillageMD in Spring, TX is seeking a Patient Reception Specialist to support patients and deliver an exceptional experience. You will welcome patients, guide them through check-in, collect co-pays, and schedule follow-ups using the EMR system and Outlook.

The role requires medical terminology knowledge, insurance practices, and proficient computer skills. A High School Diploma or equivalent is required, and prior medical front desk experience is preferred.