Patient Experience Concierge

Summit Health Management; Pearland (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

FSA coverages

401k savings plan

Job summary

VillageMD is seeking a Patient Reception Specialist to welcome patients at the Pearland location and support the clinic workflow. You will verify documents, collect co-pays, and guide patients through check-in and scheduling while maintaining a courteous, professional demeanor.

This role requires knowledge of medical terminology and insurance practices, with proficiency in Outlook and practice EMR systems. A High School Diploma is required, and prior healthcare experience is preferred.

Qualifications

• Familiar with medical terminology and common insurance practices.
• Strong client-facing communication and professional demeanor.
• Proficient in using Outlook and EMR systems for scheduling and documentation.
• Experience in a medical office environment is preferred.

Responsibilities

• Greet patients and visitors in a professional, welcoming manner.
• Inform patients about visit details and required information.
• Collect co-payments and reconcile charges at check-in.
• Schedule follow-up appointments per established policies.
• Keep reception and waiting areas clean and organized.

Skills

Medical terminology

Insurance knowledge

Outlook

EMR systems

Customer service

Education

High School Diploma

Tools

Practice EMR

Outlook

Job description

VillageMD is seeking a Patient Reception Specialist to welcome patients at the Pearland location and support the clinic workflow. You will verify documents, collect co-pays, and guide patients through check-in and scheduling while maintaining a courteous, professional demeanor.

This role requires knowledge of medical terminology and insurance practices, with proficiency in Outlook and practice EMR systems. A High School Diploma is required, and prior healthcare experience is preferred.