Patient Services Concierge - Medical Front Desk

Starling Physicians; Hoboken (NJ); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401k plan

Zusammenfassung

VillageMD is hiring a Patient Service Representative to warmly welcome incoming patients at CityMD and coordinate registrations. You will work with the team to ensure timely patient turnaround, answering questions with urgency and kindness in person and over the phone.

Strong communication and teamwork are essential. The role requires a High School Degree, excellent communication, and adaptability for a dynamic healthcare setting; bilingual skills are helpful.

Qualifikationen

• A High School Degree or GED.
• Welcoming attitude with patients and coworkers.
• Experience in high-volume/high-intensity service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and typing 55 wpm.
• Flexible/adaptable in a changing environment.
• Passion for helping others in healthcare.
• Ability to interact with physicians, patients and staff.
• Bilingual skills required or preferred by site.

Aufgaben

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and appointments.
• Enter/update patient information in system.
• Assist patients with paperwork completion.
• Scan, update and file medical records.
• Answer phone calls and inquiries promptly.
• Process insurance information and verify eligibility.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and inquiries.

Kenntnisse

Excellent verbal and written comms

Interpersonal skills

Bilingual (site location)

Typing 55 wpm

Ausbildung

High School Degree or GED

Jobbeschreibung

VillageMD is hiring a Patient Service Representative to warmly welcome incoming patients at CityMD and coordinate registrations. You will work with the team to ensure timely patient turnaround, answering questions with urgency and kindness in person and over the phone.

Strong communication and teamwork are essential. The role requires a High School Degree, excellent communication, and adaptability for a dynamic healthcare setting; bilingual skills are helpful.