Patient Experience Specialist - Front Desk & Scheduling

Summit Health Management; Houston (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Dental & Vision

Job summary

VillageMD seeks a Patient Reception Specialist to welcome patients, validate insurance, and prepare them for visits. You will collect co-pays, verify demographics, and coordinate with care teams to ensure a smooth check-in process.

Proficiency with Outlook and EMR systems is expected, along with basic arithmetic and CPT/ICD-10 knowledge. A High School Diploma is required, with healthcare or urgent care exposure preferred.

Qualifications

• Experience with medical terminology and insurance workflows.
• Knowledge of CPT and ICD-10 coding is preferred.
• High school diploma or equivalent required.

Responsibilities

• Greet patients and visitors professionally to create a welcoming experience.
• Collect and verify insurance and demographic information for visits.
• Process payments and post co-pays accurately at check-in.
• Maintain clean and organized reception and waiting areas.
• Communicate delays or schedule changes clearly to patients.

Skills

Medical terminology

Insurance practices

Basic arithmetic

CPT & ICD-10 coding

Education

High School Diploma

Tools

Outlook

EMR systems

Job description

VillageMD seeks a Patient Reception Specialist to welcome patients, validate insurance, and prepare them for visits. You will collect co-pays, verify demographics, and coordinate with care teams to ensure a smooth check-in process.

Proficiency with Outlook and EMR systems is expected, along with basic arithmetic and CPT/ICD-10 knowledge. A High School Diploma is required, with healthcare or urgent care exposure preferred.