Patient Experience Specialist

Summit Health; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

VillageMD in Houston seeks a Patient Reception Specialist to support patients and create a welcoming, efficient check-in experience. You will collect insurance information, verify demographics, explain services, and help ensure a smooth visit from arrival to payment.

Strong communication, basic math, and familiarity with EMR and Outlook are valued. You'll join a physician-led, patient-centric network focused on delivering connected care and great patient experiences across practices and virtual

Qualifications

• Adept in medical terminology and insurance practices.
• Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems.
• Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Knowledgeable of CPT and ICD-10 coding.
• Current BLS certification for healthcare providers preferred.
• High School Diploma/Equivalency required.
• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred.

Responsibilities

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures
• Keep the reception and patient waiting areas clean and organized
• Other duties as assigned
• Greet all patients and visitors in a professional and welcoming manner
• Effectively communicateunexpected schedule delays to patients andassistwith patient comfort should delays arise
• Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well assubmittingbatches daily
• Schedule patient appointments/follow-up appointments per established policies and procedures

Skills

Medical terminology

Insurance practices

Outlook

EMR systems

Basic arithmetic

CPT/ICD-10 coding

BLS certification preferred

High School Diploma/Equivalency

Primary care experience

Education

High School Diploma/Equivalency

Tools

Outlook

Practice EMR systems

Job description

VillageMD in Houston seeks a Patient Reception Specialist to support patients and create a welcoming, efficient check-in experience. You will collect insurance information, verify demographics, explain services, and help ensure a smooth visit from arrival to payment.

Strong communication, basic math, and familiarity with EMR and Outlook are valued. You'll join a physician-led, patient-centric network focused on delivering connected care and great patient experiences across practices and virtual