Patient Experience Concierge - Front Desk (Healthcare)

Summit Health; Katy (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

VillageMD seeks a Patient Reception Specialist to support patients and ensure a welcoming experience at the Katy location. You will manage intake, validate insurance, and guide patients through service steps with clear communication.

You will balance payments, schedule follow-ups, and maintain a tidy reception area while upholding privacy policies and professional standards. Healthcare experience is preferred.

Qualifications

• Adept in medical terminology and insurance practices.
• Proficient in the use of computer programs and applications including Outlook and practice EMR systems.
• Competitive arithmetic skills for calculations, balancing, and adjustments.

Responsibilities

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other documentation; save them in the EMR.
• Perform demographic and insurance validation; inform patients about privacy policies and procedures.
• Keep reception and waiting areas clean and organized.
• Greet patients and visitors in a professional, welcoming manner.
• Communicate schedule delays and assist with patient comfort as needed.
• Collect co-payments and reconcile charges; schedule appointments per policy.

Skills

Medical terminology

Insurance experience

EMR systems

Outlook proficiency

Basic math

CPT ICD-10

Customer service

Education

High School Diploma

Tools

EMR system

Outlook

Job description

VillageMD seeks a Patient Reception Specialist to support patients and ensure a welcoming experience at the Katy location. You will manage intake, validate insurance, and guide patients through service steps with clear communication.

You will balance payments, schedule follow-ups, and maintain a tidy reception area while upholding privacy policies and professional standards. Healthcare experience is preferred.