Patient Access & Care Concierge

Summit Medical Group; Westfield (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401k plan

Job summary

VillageMD is seeking a patient-facing front desk associate to greet visitors, manage registration, and support smooth clinic operations. The role involves handling calls, scheduling, and basic billing tasks while ensuring a high level of patient satisfaction in a fast-paced environment.

The ideal candidate will have strong communication skills, prior healthcare office experience, and the ability to work collaboratively with clinical staff across multiple sites.

Qualifications

• High school diploma required; associate degree preferred.
• Excellent customer service skills with ability to multitask.
• Ability to communicate in English, both orally and in writing.

Responsibilities

• Greets visitors and directs them appropriately.
• Maintains patient flow during registration and provides customer service.
• Answers calls, takes messages, and directs to the appropriate person.

Skills

Customer service

Multitasking

English communication

Teamwork

Education

High School Diploma

Associate Degree preferred

Tools

EHR experience

Practice Management System

Job description

VillageMD is seeking a patient-facing front desk associate to greet visitors, manage registration, and support smooth clinic operations. The role involves handling calls, scheduling, and basic billing tasks while ensuring a high level of patient satisfaction in a fast-paced environment.

The ideal candidate will have strong communication skills, prior healthcare office experience, and the ability to work collaboratively with clinical staff across multiple sites.