Patient Experience Coordinator

Summit Health Management; Tomball (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

VillageMD is seeking a Patient Reception Specialist in Tomball, TX to provide exceptional patient support and facilitate a smooth visit experience. You will welcome patients, collect and verify documentation, and navigate the EMR system to ensure accurate data and privacy compliance.

The role requires familiarity with insurance terminology and CPT/ICD-10 coding, plus demonstrated accuracy in cash handling and scheduling. A high school diploma is required, with BLS certification preferred.

Qualifications

• Adept in medical terminology and insurance practices.
• Proficient with computer programs including Outlook and practice EMR systems.
• Competent in basic arithmetic for balance and reconciliations.
• Knowledgeable of CPT and ICD-10 coding.
• Current BLS certification for healthcare providers preferred.
• High School Diploma or equivalent required.

Responsibilities

• Greet patients and visitors in a professional, welcoming manner.
• Collect and verify insurance cards, driver’s licenses, referrals and other documents.
• Validate demographics and insurance information and explain privacy policies.
• Maintain clean and organized reception and waiting areas.
• Schedule appointments and manage follow-up bookings per policy.
• Support patient co-pay collection and daily reconciliation as needed.

Skills

Medical terminology

Insurance practices

Outlook/EMR familiarity

Arithmetic proficiency

CPT/ICD-10 knowledge

BLS certification preferred

Education

High School Diploma/Equivalency

Tools

Outlook

Practice EMR systems

Job description

VillageMD is seeking a Patient Reception Specialist in Tomball, TX to provide exceptional patient support and facilitate a smooth visit experience. You will welcome patients, collect and verify documentation, and navigate the EMR system to ensure accurate data and privacy compliance.

The role requires familiarity with insurance terminology and CPT/ICD-10 coding, plus demonstrated accuracy in cash handling and scheduling. A high school diploma is required, with BLS certification preferred.