Patient Experience Concierge & Scheduling Specialist

Summit Health; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

VillageMD is seeking a Patient Reception Specialist in Houston to welcome patients, verify demographic and insurance details, and prepare them for appointments. You will communicate clearly about visit services and assist with check‑in processes to ensure a smooth patient experience.

You will manage co‑pays and balances, use EMR systems, and support the front desk with timely information and accuracy. A background in primary care settings is preferred and strong communication is essential.

Qualifications

• Proficient in medical terminology and insurance practices.
• Experience with EMR systems and standard office software.

Responsibilities

• Greet patients and visitors professionally and warmly.

Skills

Medical terminology

Insurance practices

Outlook

EMR systems

Basic arithmetic

CPT/ICD-10 knowledge

BLS (preferred)

High School Diploma

Education

High School Diploma

Tools

Outlook

EMR systems

Job description

VillageMD is seeking a Patient Reception Specialist in Houston to welcome patients, verify demographic and insurance details, and prepare them for appointments. You will communicate clearly about visit services and assist with check‑in processes to ensure a smooth patient experience.

You will manage co‑pays and balances, use EMR systems, and support the front desk with timely information and accuracy. A background in primary care settings is preferred and strong communication is essential.