Patient Experience Concierge — Front Desk

ChenMed LLC; Midcity (TX); On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed is actively seeking a Care Facilitator to be a welcoming first contact and patient advocate in our clinic. You will check patients in/out, manage schedules for PCPs and specialists, and handle basic administrative tasks while delivering superior service.

Key duties include verifying insurance, collecting copays, coordinating referrals, and maintaining patient records. Flexibility for evening/weekend shifts is required and travel up to 10% locally may be needed.

Qualifications

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• A minimum of 1 year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.

Responsibilities

• Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
• Serves as the gatekeeper for PCP and Specialists schedules including scheduling of Top 40 patients every 13 days.
• Utilizes computer equipment to add patient information, print forms, schedule appointments, respond to emails and generate New Patient packets.
• Conducts “love” calls and sends birthday/greeting cards to patients.
• Answers telephones, takes messages, and directs to appropriate individuals.
• Communicates information about ChenMed clinicians to patients and others.
• Verifies patient insurance and collects copays; assists with scheduling follow-ups and referrals.
• Escorts patients to exam rooms and ensures comfort.

Skills

Exceptional customer service

EMR systems knowledge

Microsoft Office

Phone handling

Professional communication

Detail-oriented

Verbal and written communication

Listening skills

Team collaboration

Education

High school diploma or equivalent

Medical Assistant program preferred

BLS for Healthcare Providers preferred

Tools

EMR systems

Job description

ChenMed is actively seeking a Care Facilitator to be a welcoming first contact and patient advocate in our clinic. You will check patients in/out, manage schedules for PCPs and specialists, and handle basic administrative tasks while delivering superior service.

Key duties include verifying insurance, collecting copays, coordinating referrals, and maintaining patient records. Flexibility for evening/weekend shifts is required and travel up to 10% locally may be needed.