Patient Concierge & Front Desk Specialist

ChenMed LLC; Dolton Township (SD); On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed LLC is seeking a Care Facilitator to be a primary point of contact for patients, delivering exceptional customer service and vital administrative support in the clinic.

The role includes checking patients in/out, scheduling, documentation, and coordinating referrals while maintaining high standards of confidentiality and accuracy. Flexibility to work evenings, weekends, or holidays may be required.

Qualifications

• High school diploma or equivalent required.
• Graduation from a Medical Assistant program preferred.
• Minimum 1 year of work experience in a medical clinic or similar environment.

Responsibilities

• Greet, check-in/out patients and schedule appointments.
• Maintain lobby organization and cleanliness.
• Schedule PCP and Specialist appointments and coordinate patient flow.

Skills

Customer service

EMR systems

Microsoft Office

Communication skills

Attention to detail

English fluency

Travel up to 10%

Evening/weekend availability

Education

High school diploma or equivalent

Medical Assistant program preferred

Tools

EMR software

Job description

ChenMed LLC is seeking a Care Facilitator to be a primary point of contact for patients, delivering exceptional customer service and vital administrative support in the clinic.

The role includes checking patients in/out, scheduling, documentation, and coordinating referrals while maintaining high standards of confidentiality and accuracy. Flexibility to work evenings, weekends, or holidays may be required.