Patient Concierge & Front Desk Care Facilitator

PMR Virginia Holding; Virginia Beach (VA); On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed is seeking a Care Facilitator to be a welcoming first contact for patients, handling check-in/out, scheduling, and basic administrative tasks. You will help coordinate care, verify insurance, collect copays, and support patients with compassion and accuracy.

The role requires strong customer service, familiarity with EMR systems, and proficiency in Microsoft Office. Flexibility to work evenings, weekends, or holidays is needed to meet patient needs.

Qualifications

• High school diploma or equivalent education required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• A minimum of 1 year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.

Responsibilities

• Interacts with patients and records information while greeting, checking in/out or scheduling appointments.
• Acts as gatekeeper for PCP and Specialists schedules, including ensuring top patients are scheduled.
• Uses computer systems to add patient information, print forms, schedule, respond to emails and generate New Patient packets.
• Conducts love calls, mails birthday and greeting cards to patients.
• Answers telephones, takes messages, and routes to appropriate staff.
• Communicates information about ChenMed clinical personnel to patients and others.
• Verifies patient insurance and collects copays; assists with follow-up and referrals.
• Escorts patients to exam rooms and ensures comfort and well-being.
• Reports on hospitalizations and participates in daily/weekly huddles.
• Presents patient surveys at checkout and escalates for service recovery.

Skills

Exceptional customer service

EMR systems

Microsoft Office

Verbal and written communication

Detail-oriented

Travel up to 10%

English fluency

Flexible to evenings/weekends/holidays

Education

High school diploma or equivalent

Medical Assistant program graduation (preferred)

1 year medical clinic experience

BLS for Healthcare Providers (preferred)

Tools

EMR systems

Microsoft Office

Job description

ChenMed is seeking a Care Facilitator to be a welcoming first contact for patients, handling check-in/out, scheduling, and basic administrative tasks. You will help coordinate care, verify insurance, collect copays, and support patients with compassion and accuracy.

The role requires strong customer service, familiarity with EMR systems, and proficiency in Microsoft Office. Flexibility to work evenings, weekends, or holidays is needed to meet patient needs.