Care Facilitator: Patient Concierge & Scheduler

ChenMed LLC; St. Louis (MO); On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed LLC is seeking a Care Facilitator to greet patients, check them in/out, schedule appointments, verify insurance, collect copays, and coordinate referrals. You will provide exceptional service, manage EMR entries, answer calls, and support HEDIS needs to ensure smooth clinic operations.

This role requires strong communication, attention to detail, and flexibility to work evenings or weekends as needed. Join a patient-centered team within a fast-growing primary care environment in St.

Qualifications

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• Minimum 1 year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.

Responsibilities

• Greet and check patients in/out and schedule appointments; maintain lobby organization.
• Gatekeeper for PCP and specialists schedules; ensure 40 patients every 13 days.
• Enter patient data into EMR and print forms; verify contact information.
• Make 'love' calls and send birthday cards to patients.
• Answer phones; relay messages accurately.
• Explain ChenMed staff and services to patients and others clearly.
• Verify insurance, collect copays, and assist with referrals as needed.
• Escort patients to exam rooms and ensure comfort.
• Support HEDIS initiatives and report hospitalizations.
• Collect feedback via customer service surveys and assist with recovery.
• Participate in daily/weekly huddles; share patient details.
• Coordinate transportation including Uber/Lyft as needed.

Skills

Exceptional customer service

EMR systems

Microsoft Office Suite

Verbal and written communication

Detail-oriented

Travel up to 10%

English fluency

Team collaboration

Professional demeanor

Knowledge of ChenMed products

Education

High school diploma or equivalent

Graduation from a nationally accredited Medical Assistant program preferred

A minimum of 1 year of work experience in a medical clinic or similar environment required

BLS for Healthcare Providers preferred

Tools

Excel

Word

Outlook

EMR software

Job description

ChenMed LLC is seeking a Care Facilitator to greet patients, check them in/out, schedule appointments, verify insurance, collect copays, and coordinate referrals. You will provide exceptional service, manage EMR entries, answer calls, and support HEDIS needs to ensure smooth clinic operations.

This role requires strong communication, attention to detail, and flexibility to work evenings or weekends as needed. Join a patient-centered team within a fast-growing primary care environment in St.