Patient Care Concierge – Front Desk & Scheduling

PMR Virginia Holding; Hiawassee (GA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Bonuses or commissions

Job summary

ChenMed in Georgia is seeking a Care Facilitator to be the first friendly face patients see. You will check patients in and out, schedule appointments, and provide basic administrative support while delivering exceptional service.

You will verify insurance, collect copays, escort patients, and communicate with clinical staff. The role emphasizes teamwork, accuracy, and a compassionate approach to patient care.

Qualifications

• Exceptional customer service mindset and patient-first approach.
• Experience or familiarity with EMR systems and medical office workflows.
• Strong communication and attention to detail in handling patient data.
• English fluency, both written and spoken.
• Basic Microsoft Office skills and ability to learn clinic software.
• Willingness to travel locally up to 10% as needed.

Responsibilities

• Check patients in and out, schedule appointments and greet patients professionally.
• Serve as the gatekeeper for PCP and Specialist schedules and communicate clearly.
• Verify insurance details and collect copays for services.
• Escort patients to exam rooms and ensure comfort and wellbeing.
• Handle telephone inquiries and relay messages accurately.
• Maintain patient confidentiality and accurate records in the EMR.
• Support with referrals, follow-ups and in-house processes as needed.

Skills

Exceptional customer service

EMR knowledge

Microsoft Office

Communication skills

Detail-oriented

Professional demeanor

Verbal & written communication

English fluency

Travel up to 10%

Education

High school diploma or equivalent

Medical Assistant program preferred

Tools

EMR systems

Microsoft Office Suite

Job description

ChenMed in Georgia is seeking a Care Facilitator to be the first friendly face patients see. You will check patients in and out, schedule appointments, and provide basic administrative support while delivering exceptional service.

You will verify insurance, collect copays, escort patients, and communicate with clinical staff. The role emphasizes teamwork, accuracy, and a compassionate approach to patient care.