Patient Experience Concierge – Front Desk

ChenMed LLC; Virginia Beach (VA); On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed is hiring a Care Facilitator in Virginia Beach to warmly check patients in and out, schedule appointments, and deliver exceptional customer service. You will verify insurance details, collect copays, and coordinate referrals with PCPs and specialists.

The role requires strong communication, attention to detail, and the ability to maintain patient confidentiality while supporting a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• A minimum of 1 year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.

Responsibilities

• Greets patients, checks in/out, and schedules appointments.
• Verifies patient insurance and collects copays.
• Answers phones and routes messages.
• Escort patients to exam rooms and ensure comfort.
• Supports PCP and Specialists scheduling and referrals.

Skills

Customer service

EMR systems

Microsoft Office

Phone etiquette

Communication

Detail oriented

Teamwork

English fluency

Education

High school diploma

Medical Assistant program

Tools

EMR software

Microsoft Office

Job description

ChenMed is hiring a Care Facilitator in Virginia Beach to warmly check patients in and out, schedule appointments, and deliver exceptional customer service. You will verify insurance details, collect copays, and coordinate referrals with PCPs and specialists.

The role requires strong communication, attention to detail, and the ability to maintain patient confidentiality while supporting a fast-paced clinic environment.