Care Facilitator: Front Desk & Patient Concierge

PMR Virginia Holding; Dolton Township (SD); On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed is seeking a Care Facilitator to be one of the first contacts for patients, delivering exceptional customer service and basic administrative support. The role includes checking patients in/out, scheduling, and acting as a liaison with clinical staff to ensure smooth visits. Flexibility to work evenings, weekends, and holidays as needed is required.

The position emphasizes patient advocacy, accuracy in data, and the use of EMR systems, with travel up to 10% locally/regionally as needed.

Qualifications

• High school diploma or equivalent education required
• Graduation from a nationally accredited Medical Assistant program preferred
• A minimum of 1 year of work experience in a medical clinic or similar environment required
• BLS for Healthcare Providers preferred

Responsibilities

• Interacts with patients, greets and assists with check-in/check-out or scheduling appointments
• Serves as gatekeeper for PCP and Specialists schedules
• Uses computer systems to add patient information, print forms, schedule appointments and respond to emails
• Verifies patient insurance and collects copays; assists with referrals
• Escorts patients to exam rooms and ensures comfort
• Communicates information about clinical staff to patients
• Manages messages and assists with patient communications
• Maintains confidentiality of patient information

Education

High school diploma or equivalent

Medical Assistant program

1 year medical clinic experience

Job description

ChenMed is seeking a Care Facilitator to be one of the first contacts for patients, delivering exceptional customer service and basic administrative support. The role includes checking patients in/out, scheduling, and acting as a liaison with clinical staff to ensure smooth visits. Flexibility to work evenings, weekends, and holidays as needed is required.

The position emphasizes patient advocacy, accuracy in data, and the use of EMR systems, with travel up to 10% locally/regionally as needed.