Patient Care Concierge & Front Desk Champion

ChenMed LLC; Midcity (TX); On-site; USD 20,000 - 28,000; Full time

Job summary

ChenMed LLC in Texas is seeking a Care Facilitator to greet and check in patients, schedule appointments, and provide essential front desk support. You will serve as a patient advocate delivering exceptional service and helping to create a welcoming, efficient clinic experience.

This role requires strong communication, basic EMR proficiency, and the ability to handle insurance verifications, copays, and referrals.

Qualifications

• High school diploma or equivalent
• Graduation from a nationally accredited Medical Assistant program preferred
• A minimum of 1 year of work experience in a medical clinic or similar environment required
• BLS for Healthcare Providers preferred

Responsibilities

• Greets, checks in/out patients and schedules appointments
• Maintains lobby organization and cleanliness
• Verifies patient insurance and collects copays
• Answers phones and routes messages to appropriate staff
• Transmits correspondence by mail, email or fax
• Maintains patient confidentiality and data accuracy

Skills

Exceptional customer service

EMR knowledge

Microsoft Office proficiency

Communication skills

Attention to detail

Listening skills

Professionalism

Team collaboration

English fluency

Flexibility

Education

High school diploma

Medical Assistant program certificate

1 year clinic experience

BLS certification preferred

Tools

EMR systems

Microsoft Office

Job description

ChenMed LLC in Texas is seeking a Care Facilitator to greet and check in patients, schedule appointments, and provide essential front desk support. You will serve as a patient advocate delivering exceptional service and helping to create a welcoming, efficient clinic experience.

This role requires strong communication, basic EMR proficiency, and the ability to handle insurance verifications, copays, and referrals.