Patient Experience Concierge (Front Desk)

Capital Health (US); Hamilton (OH); On-site; USD 23,000 - 29,000; Full time

Job summary

Capital Health is seeking a full-time receptionist to greet patients, manage multi-line phones, handle registrations, and collect payments in a fast-paced medical office. You will verify demographics, insurance, and eligibility, while ensuring privacy and compliance with HIPAA rules.

The role involves scheduling tests, reminders, and follow-ups, with responsibilities spanning daily batch reconciliation and patient flow coordination.

Qualifications

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes. Excellent communication and interpersonal skills. Medical assistant or medical office technician certification preferred.
• Proficient computer skills; basic Microsoft office skills. Familiarity with excel spreadsheets.
• Usual Work Day : 8 Hours

Responsibilities

• Answers telephones promptly and courteously, while handling multiple phone lines. Routes patient calls efficiently and appropriately to appropriate area/individual.
• Schedules and cancel’s appointments using established office guidelines; Schedules patients for outpatient tests and surgeries according to CH policy.
• Prepares for day, reviews eligibility and phone reports, and carries out tasks accordingly; prepares new patient charts and/or paperwork at patient presentation.
• Greets all patients and visitors in a professional and welcoming manner. Informs patient of privacy policies and procedures; Informs patients of delay’s in physician schedules, assists with patient comfort while delayed.
• Performs registration to ensure demographic and insurance information is accurate and complete. Complies with department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights as measured by Q/A and observation. Ensures all requirements and fields noted on check‑in and check‑out page are satisfied and complete.
• Obtains copies of insurance cards, driver’s license, authorizations, and referrals; cans or enters into system.
• Collects co‑payments and outstanding balances at check‑in, and time of service balances and estimated balances at check‑out according to policy.
• Refers patients to CBO staff regarding past due balances, questions and/or resolution.
• Reviews and complies with Patient Account Notes and Appointment Notes in system; Accepts accountability for all Worklists/Boxes on dashboard or elsewhere based on assignment.
• Confirms charges / approves claim creations in system at Check‑Out; Validates and submits appropriate claims for real time adjudication; Works “Day End Review” report and designated Tier‑based HOLD Claim Worklists on a daily basis.
• Schedules follow‑up appointments, creates appointment ticklers in system, and works associated Worklists/boxes relative to both based on assignment.
• Completes referrals and pre‑authorizations as required.
• Creates a Time of Service batch and links it to a deposit batch daily; Reconciles, balances, and closes each batch /drawer at end of day; Turns over batches to designated resource daily.
• Performs clerical duties including, but not limited to processing mail, confirming appointments, sending out follow‑up notices, and maintaining statistics.
• Performs other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed.

Skills

Medical terminology

Communication skills

Customer service

Office software

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Capital Health is seeking a full-time receptionist to greet patients, manage multi-line phones, handle registrations, and collect payments in a fast-paced medical office. You will verify demographics, insurance, and eligibility, while ensuring privacy and compliance with HIPAA rules.

The role involves scheduling tests, reminders, and follow-ups, with responsibilities spanning daily batch reconciliation and patient flow coordination.