Patient Experience Concierge

Capital Health System, Inc.; Hopewell (VA); On-site; USD 48,712,000 - 59,744,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Retirement Savings Plan

Paid Time Off

Job summary

Capital Health is seeking a friendly, detail-oriented receptionist to join our patient-facing team in Hopewell, VA. You will manage phone lines, schedule appointments, assist with registrations, and help ensure a smooth patient flow in a busy healthcare setting.

This full-time role requires excellent communication, basic medical terminology, and the ability to handle sensitive information in accordance with HIPAA. Prior healthcare reception or clerical experience is preferred.

Qualifications

• Education: High School diploma or equivalent.
• Experience in healthcare reception or clerical work preferred.
• Knowledge of medical terminology and PHI/HIPAA guidelines.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer phones promptly and route calls to appropriate areas.
• Schedule and cancel appointments per office guidelines.
• Register patients and collect demographic/insurance information.
• Collect co-pays and outstanding balances at check-in/out.
• Process referrals and verifications as required.
• Perform general clerical duties and maintain records.

Skills

Excellent communication

Interpersonal skills

Medical terminology

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Capital Health is seeking a friendly, detail-oriented receptionist to join our patient-facing team in Hopewell, VA. You will manage phone lines, schedule appointments, assist with registrations, and help ensure a smooth patient flow in a busy healthcare setting.

This full-time role requires excellent communication, basic medical terminology, and the ability to handle sensitive information in accordance with HIPAA. Prior healthcare reception or clerical experience is preferred.