Patient Care Concierge - Front Desk (FT)

Capital Health (US); Newtown (OH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Health Spending Account

Paid Time Off

Job summary

Capital Health in Ohio seeks a friendly receptionist to support patient intake, appointment scheduling, and billing processes in a busy medical office. You will play a key role in ensuring smooth patient flow and accurate record handling while upholding HIPAA standards.

The position requires basic medical knowledge, strong communication, and reliable computer skills. 8-hour days, full-time, with comprehensive benefits and competitive pay.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1 year as receptionist or clerk in healthcare or customer service.
• Knowledge: Medical terminology, ICD-10 and CPT codes; HIPAA awareness.
• Training: Proficient computer and basic Microsoft Office; Excel familiarity.

Responsibilities

• Answer telephones promptly and route calls to the appropriate area.
• Schedule and cancel appointments; coordinate outpatient tests and surgeries.
• Prepare patient charts and paperwork; verify demographics and insurance info.
• Collect co-payments; collect balances at check-in and at check-out.
• Ensure compliance with HIPAA and other regulatory guidelines.
• Handle registration and assist with referrals and authorizations as needed.

Skills

Excellent communication

Customer service

Excel familiarity

Proficient computer skills

Education

High School diploma or equivalent

Tools

Excel

Job description

Capital Health in Ohio seeks a friendly receptionist to support patient intake, appointment scheduling, and billing processes in a busy medical office. You will play a key role in ensuring smooth patient flow and accurate record handling while upholding HIPAA standards.

The position requires basic medical knowledge, strong communication, and reliable computer skills. 8-hour days, full-time, with comprehensive benefits and competitive pay.