Patient Experience Concierge (Front Desk)

MyEyeDr; Carlisle (Cumberland County); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical and dental coverage

Vision coverage

401K with company match

PTO and paid holidays from day one

Zusammenfassung

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check-in/out for patients, verify insurance, and support appointment confirmations.

Training will be provided for the optical industry, with a focus on delivering a best-in-class patient experience. You will work with doctors and staff, handle multiple phone lines, greet patients, schedule appointments, and may cross-train to Eyewear Consultants or Optometric Technicians as needed.

Qualifikationen

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Aufgaben

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Kenntnisse

Front desk experience

Insurance knowledge

Customer service

Multitasking

Team collaboration

Communication skills

Jobbeschreibung

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check-in/out for patients, verify insurance, and support appointment confirmations.

Training will be provided for the optical industry, with a focus on delivering a best-in-class patient experience. You will work with doctors and staff, handle multiple phone lines, greet patients, schedule appointments, and may cross-train to Eyewear Consultants or Optometric Technicians as needed.