Patient Service Concierge - Front Desk | Training & Growth

MyEyeDr; Herndon (VA); Vor Ort; USD 23.000 - 30.000; Vollzeit

Benefits dieser Stelle

Bonuses & commissions

Medical coverage

Dental coverage

Vision coverage

401K match

Paid time off

Paid holidays

Employee discounts

Life insurance

Zusammenfassung

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations during check-in/out and deliver a best-in-class patient experience. Training will be provided to learn the optical industry and our service standards.

The role reports to the Office General Manager, with some weekend and evening shifts required. The position offers comprehensive benefits and opportunities to grow, including bonuses, while supporting our patients with friendly, professional care in a busy

Qualifikationen

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Aufgaben

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyeware Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Kenntnisse

Front desk experience

Customer service

Multitasking

Organization

Communication skills

Insurance verification

Tools

MS Office

Jobbeschreibung

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations during check-in/out and deliver a best-in-class patient experience. Training will be provided to learn the optical industry and our service standards.

The role reports to the Office General Manager, with some weekend and evening shifts required. The position offers comprehensive benefits and opportunities to grow, including bonuses, while supporting our patients with friendly, professional care in a busy