Patient Services Concierge — Front Desk & Check-In

MyEyeDr; Mesquite (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training programs

Vision coverage

Employee discounts

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to deliver a high-quality, personalized front-desk experience for patients during check-in and check-out.

Training will be provided to learn optical industry specifics and patient service standards, with weekend and evening shifts required to support patient care across the office. You will verify insurance options, assist with appointment confirmations, manage multiple phone lines, and support office staff, contributing to a seamless patient

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Team player

Computer literacy

Job description

MyEyeDr. is seeking a Patient Service Coordinator to deliver a high-quality, personalized front-desk experience for patients during check-in and check-out.

Training will be provided to learn optical industry specifics and patient service standards, with weekend and evening shifts required to support patient care across the office. You will verify insurance options, assist with appointment confirmations, manage multiple phone lines, and support office staff, contributing to a seamless patient