Patient Concierge & Front Desk — Vision Benefits

MyEyeDr; Ponte Vedra Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check in/out and deliver a best-in-class patient experience. Training will be provided for optical industry knowledge, ensuring smooth operations and patient satisfaction.

You'll handle multi-line phones, greet patients, verify insurance, and coordinate appointments with the care team, while supporting office staff as needed.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Time management

Multitasking

Team player

Communication skills

Computer skills

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check in/out and deliver a best-in-class patient experience. Training will be provided for optical industry knowledge, ensuring smooth operations and patient satisfaction.

You'll handle multi-line phones, greet patients, verify insurance, and coordinate appointments with the care team, while supporting office staff as needed.