Patient Experience Concierge

MyEyeDr; East Ellijay (GA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical and dental coverage

Vision coverage and associateDiscounts

401K with company match

PTO and paid holidays from day one

Zusammenfassung

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out and coordinate patient experiences. You will learn insurance verification and help patients understand options during visits, ensuring a smooth healthcare journey.

You will handle multi-line phone support, appointment scheduling, and may cross-train into Eyewear Consultants or Optometric Technicians as needed, while supporting a positive, patient-centered environment.

Qualifikationen

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized and able to prioritize multiple tasks under pressure while delivering best-in-class service.
• Flexible, nimble and agile mindset with ability to wear multiple hats.
• Friendly, caring, patient-centric approach for fast-paced environments.
• Team player willing to collaborate to provide the best patient experience.
• Computer savvy with excellent oral and written communication skills.
• Professional attitude with problem-solving for patient service requests.

Aufgaben

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Kenntnisse

Customer service

Multitasking

Communication

Team player

Problem solving

Computer skills

Professionalism

Jobbeschreibung

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out and coordinate patient experiences. You will learn insurance verification and help patients understand options during visits, ensuring a smooth healthcare journey.

You will handle multi-line phone support, appointment scheduling, and may cross-train into Eyewear Consultants or Optometric Technicians as needed, while supporting a positive, patient-centered environment.