Patient Experience Concierge

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Fort Smith (AR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition assistance

Matched retirement plan

Job summary

Mercy is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience through front desk management and streamlined workflows.

The role emphasizes strong communication, basic computer/data-entry skills, exceptional customer service, confidentiality, and the ability to work under pressure while maintaining professionalism. Training will be provided after hire.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills including data entry.
• Excellent customer service skills with empathy and professionalism.
• Accuracy and attention to detail in entering patient information, scheduling, and documentation.
• Maintain confidentiality and follow privacy policies.
• Adaptable and able to work under pressure with professionalism.
• Attend Club Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors, manage front desk operations and workflows to ensure a positive patient experience.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience through front desk management and streamlined workflows.

The role emphasizes strong communication, basic computer/data-entry skills, exceptional customer service, confidentiality, and the ability to work under pressure while maintaining professionalism. Training will be provided after hire.