Patient Experience Front Desk Specialist

mercy; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition support

Retirement plan match

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk.

You will handle scheduling, patient data entry, inquiries, and coordinate with healthcare staff while upholding strict privacy standards. The role emphasizes empathy, accuracy, and composure under pressure, with training provided post-hire and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with basic computer skills including data entry and word processing.
• Excellent customer service and professional interaction with patients.
• Attention to detail in entering patient information and scheduling.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptability and composure under pressure.
• Complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Interact with patients and visitors in a courteous and professional manner.
• Enter patient information accurately and schedule appointments.
• Maintain patient privacy and confidentiality at all times.
• Coordinate with healthcare professionals and staff as needed.
• Handle inquiries and resolve concerns with tact and diplomacy.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Communication skills

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Tools

Microsoft Word

Data entry software

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk.

You will handle scheduling, patient data entry, inquiries, and coordinate with healthcare staff while upholding strict privacy standards. The role emphasizes empathy, accuracy, and composure under pressure, with training provided post-hire and a comprehensive benefits package.