Patient Experience Front Desk Specialist

mercy; Oklahoma; On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, schedule appointments, and ensure a positive patient experience.

Your duties include accurate data entry, maintaining patient confidentiality, and delivering courteous service in a fast-paced healthcare environment. Prior medical office experience is preferred, with training provided on clinic-specific processes.

Qualifications

• Education: High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic computer skills and data entry ability.
• Ability to maintain confidentiality and professional demeanor.
• Attention to detail and accuracy in documentation.

Responsibilities

• Greet patients and visitors, directing them to appropriate areas.
• Manage front desk operations and patient flow efficiently.
• Schedule appointments and update patient records.
• Enter patient information accurately and securely.
• Maintain patient privacy in accordance with policy.

Skills

Verbal communication

Written communication

Data entry

Customer service

Documentation accuracy

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, schedule appointments, and ensure a positive patient experience.

Your duties include accurate data entry, maintaining patient confidentiality, and delivering courteous service in a fast-paced healthcare environment. Prior medical office experience is preferred, with training provided on clinic-specific processes.