Patient Experience Specialist - Front Desk

mercy; Missouri; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to greet patients and visitors, manage front desk operations, and ensure a seamless patient experience. The role emphasizes strong communication, confidentiality, and accuracy in data entry and scheduling.

Ideal candidates bring high school completion, customer service skills, and the ability to work under pressure. Mercy offers comprehensive benefits and opportunities for growth within a caring healthcare environment.

Qualifications

• Strong verbal and written communication skills essential for patients, professionals, and staff.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills for interactions with patients and visitors.
• Accuracy and attention to detail when entering patient information and scheduling.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptive and able to work under pressure with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors at the front desk.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Assist with scheduling, check-in/out, and documentation processing.

Skills

Communication

Customer service

Data entry

Word processing

Confidentiality

Adaptability

Under pressure

Education

High school diploma or equivalent

Tools

Word processing

Data entry

Job description

Mercy is seeking a Patient Service Representative to greet patients and visitors, manage front desk operations, and ensure a seamless patient experience. The role emphasizes strong communication, confidentiality, and accuracy in data entry and scheduling.

Ideal candidates bring high school completion, customer service skills, and the ability to work under pressure. Mercy offers comprehensive benefits and opportunities for growth within a caring healthcare environment.