Patient Access & Front Desk Specialist

mercy; Oklahoma; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Tuition assistance

Retirement plan match

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows. Responsibilities include greeting patients, data entry, scheduling, and maintaining accuracy and confidentiality.

The role requires strong communication, customer service, and the ability to handle inquiries with tact.

Qualifications

• Strong verbal and written communication required.
• Proficiency in basic computer skills, including data entry.
• Excellent customer service skills for interacting with patients and visitors.
• Accuracy and attention to detail in entering patient information and scheduling.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptability and composure under pressure; able to handle unexpected situations.

Responsibilities

• Serve as the first point of contact for patients and visitors at the front desk.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Enter patient information, schedule appointments, and process documentation with accuracy.
• Maintain patient privacy and comply with confidentiality policies.

Skills

Communication

Data entry

Customer service

Confidentiality

Adaptability

Front desk

Education

High school diploma

Tools

MS Word

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows. Responsibilities include greeting patients, data entry, scheduling, and maintaining accuracy and confidentiality.

The role requires strong communication, customer service, and the ability to handle inquiries with tact.