Patient Experience Concierge & Care Navigator

Confluence Health; Wenatchee (WA); Presencial; USD 24.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

Flexible Spending Accounts & Health S

Paid Time Off

Generous Retirement Plans

Life Insurance

Long-Term Disability

Tuition Reimbursement

Employee Assistance Program

Adoption Assistance

Shift Differential

Descripción de la vacante

Confluence Health in Washington is seeking a Patient Ambassador to support the care team by managing referrals and intakes, providing IT education, and coordinating patient care across multiple systems.

You will greet patients, assist with registrations and scheduling, communicate care plans to the team, monitor patient progress in MyChart/EMR, and help patients navigate visits while maintaining CPR certification.

Formación

• MyChart and digital tool training completed at onboarding.
• One-year work experience in medical office or healthcare setting.
• Electronic Medical Records experience and proficiency.
• Basic Life Support (CPR) Certification (within 90 days of hire).
• Proficient with Windows navigation, Microsoft Office Suite.
• Strong organizational and multitasking skills.
• Excellent interpersonal communication skills, both verbal and written, via telephone, in-person and by electronic means.
• Ability to work independently and as a part of team.

Responsabilidades

• Takes lead on providing MyChart and digital tool education to patients and families.
• Collaboration with the team to help actively engage patients in their care and help facilitate the implementation of their customized care plans.
• Perform all necessary administrative intake functions.
• Greets patients and ensures timely and efficient clinic arrivals and registration.
• Scheduling and coordinating necessary follow-up within the practice and beyond.
• Remind patients of upcoming appointments and reaching out following missed appointments.
• Communicate with patients in person, by telephone and via electronic means.
• Takes lead to ensure virtual visits are set and successful for first time users.
• Communicate care plans and pertinent information with the internal care team as well as with other parties participating in the care of the patient.
• Manages and maintains daily patient utilization reports.
• Leverage IT systems designed to help monitor patient progress.
• Work closely with healthcare providers, nurses, and other staff to ensure seamless patient care.
• Address and resolve any issues or barriers to care that patients may encounter.
• Assists with navigating patient visits to appropriate provider levels.
• Supports clinic phone calls.
• Required to maintain active Basic Life Support (CPR) certification.
• Performs other duties as assigned.

Conocimientos

Interpersonal communication

Organization

Multitasking

Teamwork

Telephone/ask

Educación

High School Diploma or GED

CPR Certification

Herramientas

MyChart

EMR systems

Windows OS

Microsoft Office

Descripción del empleo

Confluence Health in Washington is seeking a Patient Ambassador to support the care team by managing referrals and intakes, providing IT education, and coordinating patient care across multiple systems.

You will greet patients, assist with registrations and scheduling, communicate care plans to the team, monitor patient progress in MyChart/EMR, and help patients navigate visits while maintaining CPR certification.