Patient Experience Concierge & Care Coordinator

MedStar Health’s Washington Hospital Center; California (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health at Washington Hospital Center seeks a front desk/ admissions associate to greet patients, coordinate flow, and handle registration, co-pays, and time-of-service payments. You will update patient records, schedule follow-ups, and ensure accurate charge capture.

Ideal candidates have strong communication, medical terminology knowledge, and experience with scheduling systems; high organization and a patient-first attitude are essential in a busy clinical setting.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Good telephone etiquette and professional demeanor.
• Knowledge of medical terminology and ability to communicate clearly.

Responsibilities

• Greets patients and serves as initial contact at the practice or hospital department.
• Coordinates patient flow, schedules appointments, registers patients, and collects co-pays.
• Processes Time-of-Service payments and updates demographic and insurance information.
• Provides patients with follow-up appointments and requisitions for tests.
• Handles check-out procedures and ensures timely entry of charges and patient data.
• Maintains neat work area and supports improvement initiatives.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health at Washington Hospital Center seeks a front desk/ admissions associate to greet patients, coordinate flow, and handle registration, co-pays, and time-of-service payments. You will update patient records, schedule follow-ups, and ensure accurate charge capture.

Ideal candidates have strong communication, medical terminology knowledge, and experience with scheduling systems; high organization and a patient-first attitude are essential in a busy clinical setting.