Patient Access & Care Flow Coordinator

MedStar Health’s Washington Hospital Center; Oxon Hill (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a Front Desk/Medical Office Assistant to greet patients, coordinate flow, and handle registrations and payments. You will schedule appointments, collect copays, and ensure accurate demographic and insurance information to support efficient patient care.

The role requires strong customer service, knowledge of medical terminology, and the ability to work in a fast-paced environment while maintaining high reliability and patient satisfaction.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Requires knowledge of medical terminology and effective oral and written communication.
• Ability to work in a high-pressure environment to prioritize work and support multiple providers.

Responsibilities

• Greet patients and coordinate patient flow.
• Register patients and collect co-payments and TOS payments.
• Schedule appointments and prepare test requisitions.
• Answer phones and provide triage.
• Update and file patient records.
• Support quality and service improvement initiatives.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health’s Washington Hospital Center is seeking a Front Desk/Medical Office Assistant to greet patients, coordinate flow, and handle registrations and payments. You will schedule appointments, collect copays, and ensure accurate demographic and insurance information to support efficient patient care.

The role requires strong customer service, knowledge of medical terminology, and the ability to work in a fast-paced environment while maintaining high reliability and patient satisfaction.