Patient Experience Concierge

Intermountain Healthcare Inc.; Wheat Ridge (CO); Presencial; USD 25 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits eligible

Resumo da oferta

Intermountain Health in Murray, UT seeks a Patient Service Representative to be the first point of contact for patients. You will greet, check-in/out patients, verify information, and help resolve needs related to intake and care, including scheduling and EMR documentation.

The role emphasizes professional customer service with strong communication, PHI privacy, and teamwork within an ambulatory setting. Full-time schedule applies. Benefits eligible.

Qualificações

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsabilidades

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Scans necessary paperwork and educates patient on financial assistance.
• Proactively requests payments from patients on current and past medical services.
• Receives and processes those payments following appropriate procedures for handling payments.

Conhecimentos

Customer service

Interpersonal skills

Data entry

EMR documentation

PHI privacy

Ferramentas

EMR systems

Office software

Descrição da oferta de emprego

Intermountain Health in Murray, UT seeks a Patient Service Representative to be the first point of contact for patients. You will greet, check-in/out patients, verify information, and help resolve needs related to intake and care, including scheduling and EMR documentation.

The role emphasizes professional customer service with strong communication, PHI privacy, and teamwork within an ambulatory setting. Full-time schedule applies. Benefits eligible.