Patient Experience Specialist

Intermountain Healthcare Inc.; Orem (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Intermountain Health is seeking a Patient Service Representative to serve as the first contact for patients, delivering courteous connections by phone, in person, or secure messaging. You will resolve needs related to intake and care, ensuring a smooth patient experience across registration, scheduling, and billing processes.

The role requires strong communication, basic computer skills, and a commitment to protecting PHI.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Scans necessary paperwork and educates patient on financial assistance.
• Proactively requests payments from patients on current and past medical services.
• Receives and processes those payments following appropriate procedures for handling payments.

Skills

Customer service

Basic computer skills

Interpersonal communication

Privacy and PHI protection

Collaborative work with patients and C

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Intermountain Health is seeking a Patient Service Representative to serve as the first contact for patients, delivering courteous connections by phone, in person, or secure messaging. You will resolve needs related to intake and care, ensuring a smooth patient experience across registration, scheduling, and billing processes.

The role requires strong communication, basic computer skills, and a commitment to protecting PHI.