Patient Experience & Access Specialist

Intermountain Healthcare Inc.; Mountain View (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative to be the first point of contact for patients, greeting and assisting them with intake, scheduling, and insurance/verifications. The role emphasizes accuracy in EMR documentation and ensuring a positive patient experience across phone, in-person, and secure messaging channels.

The position requires strong communication, confidentiality, and teamwork, with a focus on efficiency in registrations, billing support, and payments while

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and updating all required data on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures; may verify COB and pre-authorization.
• Assists patients in completing forms for regulatory and billing needs and educates on financial assistance; processes payments.
• Stays current on responsibilities by reviewing communications and meetings to maintain high performance.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Problem Solving

Confidentiality

Collaboration

Time Management

Customer Service

Tools

EMR systems

Job description

Intermountain Health is seeking a Patient Service Representative to be the first point of contact for patients, greeting and assisting them with intake, scheduling, and insurance/verifications. The role emphasizes accuracy in EMR documentation and ensuring a positive patient experience across phone, in-person, and secure messaging channels.

The position requires strong communication, confidentiality, and teamwork, with a focus on efficiency in registrations, billing support, and payments while