Patient Experience Concierge

CHAS Health; Spokane (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual milestone bonus

Health insurance

401(k) with 6% employer match

Paid time off (PTO)

Tuition assistance

Student loan repayment

CME and license fee reimbursement

Job summary

CHAS Health in Spokane, WA is hiring for a Customer Service / Health Information role that serves as the first point of contact for patients and callers. You will provide accurate information about services, locations, and providers, and respond to requests for health records with proper documentation and release processes.

The position emphasizes HIPAA compliance, attention to detail, teamwork, and the ability to multi-task in a fast-paced environment.

Qualifications

• Education: High school diploma or equivalent. Some college preferred.
• Experience with databases, electronic health records (EHR), and release of information preferred.
• Strong customer service and communication skills required.

Responsibilities

• Provides excellent customer service as the first point of contact for CHAS Health.
• Determines needs of caller and manages calls appropriately.
• Delivers accurate information about CHAS Health including services, locations, and providers.
• Responds to requests for copies of health records; ensures proper paperwork is on file and logs details of requests.
• Processes, stores and retrieves electronic health information; maintains health record indexes.

Skills

Customer service

Attention to detail

HIPAA regulations

Teamwork

Multi-tasking

Communication skills

Education

High school diploma or equivalent

Some college preferred

Tools

Electronic health records (EHR) software

Database systems

Job description

CHAS Health in Spokane, WA is hiring for a Customer Service / Health Information role that serves as the first point of contact for patients and callers. You will provide accurate information about services, locations, and providers, and respond to requests for health records with proper documentation and release processes.

The position emphasizes HIPAA compliance, attention to detail, teamwork, and the ability to multi-task in a fast-paced environment.