Front Office & Scheduling Associate – Patient Reception

CHAS Health; Spokane Valley, Northern (WA, KY); Hybrid; USD 30,000 - 43,000; Full time

Job summary

CHAS Health's Valley Clinic in Spokane Valley is seeking a Front Office associate for Saturdays. You will greet patients, verify appointment times, insurance details, and collect co-pays while efficiently scheduling visits in our electronic health records system.

The role emphasizes strong customer service, accurate data entry, and cash handling. A HS diploma and solid communication, math, and computer skills are required to support a respectful, inclusive patient experience.

Qualifications

• HS diploma or equivalent required. Customer service and multi-line phone experience preferred.
• Strong computer skills and attention to detail are essential.
• Must communicate clearly with patients and collect accurate information.

Responsibilities

• Greet patients upon arrival and verify appointment time, insurance and personal information; collect co-pay.
• Schedule patient appointments based on scheduling guidelines to meet productivity targets.
• Reconcile daily receipts/petty cash.
• Enter patient demographics over the phone and update the EHR system.
• Ensure intake forms are complete before forwarding to the appropriate department.

Skills

Customer service

Multi-line phone

Computer skills

Communication

Math skills

Education

HS diploma or equivalent

Job description

CHAS Health's Valley Clinic in Spokane Valley is seeking a Front Office associate for Saturdays. You will greet patients, verify appointment times, insurance details, and collect co-pays while efficiently scheduling visits in our electronic health records system.

The role emphasizes strong customer service, accurate data entry, and cash handling. A HS diploma and solid communication, math, and computer skills are required to support a respectful, inclusive patient experience.