Patient Experience Champion

CHAS Health; Spokane (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual milestone bonus

Health insurance

401(k) with employer match

PTO 6+ weeks

Job summary

CHAS Health in Spokane, WA is seeking a Customer Service / Health Information Specialist to join our team. You will be the first point of contact, guiding callers, sharing accurate information about services and locations, and directing requests for health records with HIPAA-compliant processes.

Ideal candidates have a high school diploma (some college preferred), familiarity with electronic health records, and a compassionate, detail-oriented approach.

Qualifications

• High school diploma or equivalent preferred.
• Some college preferred.
• Experience with databases, electronic health records, and release of information preferred.

Responsibilities

• Provides excellent customer service as the first point of contact for CHAS Health.
• Determines needs of caller and manages calls appropriately.
• Delivers accurate information about CHAS Health including services, locations, and providers.
• Responds to requests for copies of health records; ensures proper paperwork is on file, proper payment collected and logs details.
• Processes, stores and retrieves electronic health information.
• Maintains and utilizes health record indexes, storage and retrieval systems.
• Completes referral in a timely fashion, including sorting and processing referral by indicated urgency and date.
• Documents patient cases, health information and referral requests appropriately.

Skills

Attention to detail

Excellent customer service

Team player

Strong communication

HIPAA knowledge

Multi-tasking

Education

High school diploma or equivalent

Some college

Tools

Electronic health records (EHR)

Release of information software

Job description

CHAS Health in Spokane, WA is seeking a Customer Service / Health Information Specialist to join our team. You will be the first point of contact, guiding callers, sharing accurate information about services and locations, and directing requests for health records with HIPAA-compliant processes.

Ideal candidates have a high school diploma (some college preferred), familiarity with electronic health records, and a compassionate, detail-oriented approach.