Patient Experience Advocate

CHAS Health; Spokane (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual milestone bonus

health coverage

401(k) with match

PTO—6+ weeks

Tuition assistance

Childcare reimbursement

CME & license fee reimbursement

Job summary

CHAS Health is hiring to improve access to care by answering and directing incoming calls, coordinating referrals, and managing health records. The role emphasizes patient-centered service, accuracy, and responsiveness.

As the first point of contact, you will deliver information about services and providers, handle records requests, and ensure HIPAA compliance while supporting team operations and patient care in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience with databases, electronic health records, and release of information preferred.
• HIPAA regulations knowledge required; strong customer service and communication skills emphasized.

Responsibilities

• Provides excellent customer service as the first point of contact for CHAS Health.
• Determines caller needs and manages calls appropriately.
• Delivers accurate information about CHAS Health services, locations, and providers.
• Responds to requests for copies of health records and ensures proper release paperwork and payment processing.
• Maintains and retrieves electronic health information and health record indexes.

Skills

Customer service

HIPAA knowledge

Attention to detail

Communication skills

Team player

Multitasking

Computer skills

Driver's license

Safety mindset

Education

High school diploma or equivalent

Tools

Electronic health records

Databases

Job description

CHAS Health is hiring to improve access to care by answering and directing incoming calls, coordinating referrals, and managing health records. The role emphasizes patient-centered service, accuracy, and responsiveness.

As the first point of contact, you will deliver information about services and providers, handle records requests, and ensure HIPAA compliance while supporting team operations and patient care in a fast-paced environment.