Patient Experience Concierge

Summit Health; Shirley (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Summit Health's CityMD locations are seeking a Patient Service Representative to warmly greet patients, register them, and coordinate efficient intake. You will ensure accurate data entry and friendly service in person and by phone.

The role emphasizes teamwork, high-volume patient flow, and clear communication with patients and staff. A healthcare environment background and bilingual ability are a plus.

Qualifications

• High school diploma or GED required.
• Experience in high-volume service environments preferred.
• Excellent verbal and written communication skills.
• Bilingual abilities may be required based on site.

Responsibilities

• Greet and welcome patients.
• Coordinate patient intake and appointments.
• Enter/update patient information in the system.
• Assist patients with completion of paperwork.
• Scan, update and file medical records.
• Answer calls promptly and politely.
• Process insurance information and verify eligibility.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and inquiries.

Skills

Excellent communication

Bilingual

Detail-oriented

Team player

Computer proficiency (55 wpm)

Flexible/adaptable

Education

High School Diploma or GED

Job description

Summit Health's CityMD locations are seeking a Patient Service Representative to warmly greet patients, register them, and coordinate efficient intake. You will ensure accurate data entry and friendly service in person and by phone.

The role emphasizes teamwork, high-volume patient flow, and clear communication with patients and staff. A healthcare environment background and bilingual ability are a plus.