Patient Experience Concierge

OhioHealth; Shelby (NC); On-site; USD 19,000 - 29,000; Full time

Job summary

OhioHealth in Shelby, NC is seeking a Service Excellence Ambassador to provide outstanding patient and visitor experiences. You will greet, guide, and assist patients and families, coordinate with hospital staff, and advocate for timely services while maintaining confidentiality.

The role emphasizes hospitality, clear communication, and a patient-centered approach in a fast-paced health system. A bachelor’s degree and customer service background are required.

Qualifications

• Bachelor’s degree required.
• Minimum two years in direct service hospitality or customer service.
• Strong communication and interpersonal skills; ability to handle confidential information.

Responsibilities

• Greet and guide visitors, families, and patients; provide directions and escort as needed.
• Facilitate communication between patients, families and hospital staff.
• Advocate for patients by investigating concerns and expediting admissions or resolving delays.
• Address questions and resolve issues; escalate when appropriate.
• Respond to special needs and ensure a welcoming environment in lobbies and information desks.

Skills

Customer service

Interpersonal communication

Hospitality

Basic computer skills

Education

Bachelor’s degree

Job description

OhioHealth in Shelby, NC is seeking a Service Excellence Ambassador to provide outstanding patient and visitor experiences. You will greet, guide, and assist patients and families, coordinate with hospital staff, and advocate for timely services while maintaining confidentiality.

The role emphasizes hospitality, clear communication, and a patient-centered approach in a fast-paced health system. A bachelor’s degree and customer service background are required.