Patient Experience Advocate

OhioHealth; Williamstown (KY); On-site; USD 18,000 - 23,000; Part time

Job summary

OhioHealth in Kentucky is seeking a Service Excellence Ambassador to deliver exceptional patient- and family-facing support. You will greet visitors, share information about patient location and status with confidentiality, and help coordinate with hospital staff.

Day shifts, 16 hours per week, position supports guest services and ambassadors across lobbies; requires a Bachelor’s degree and prior consumer advocacy or service experience; a patient-first mindset and strong communication are

Qualifications

• Bachelor’s Degree is required.
• Two years of experience in a consumer advocacy or service role preferred.

Responsibilities

• 15% Giving and collecting information to visitors/families/patients regarding the patient’s location, condition and treatment progress while maintaining confidentiality.
• 25% Communicating between patient, family and hospital staff.
• 10% Acting as an advocate by investigating and expediting admission and other delays.
• 5% Resolving problems and complaints and escalating when necessary.
• 15% Responding to special needs and ensuring needs are being met.
• 10% Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary.
• 5% Answers multi-line phone and transfers callers to appropriate patient room or other location.
• 15% Overseeing functions of information desks and lobbies including cleanliness and order of lobbies and surrounding work areas.

Skills

Customer service

Communication

Education

Bachelor’s Degree (Required)

Job description

OhioHealth in Kentucky is seeking a Service Excellence Ambassador to deliver exceptional patient- and family-facing support. You will greet visitors, share information about patient location and status with confidentiality, and help coordinate with hospital staff.

Day shifts, 16 hours per week, position supports guest services and ambassadors across lobbies; requires a Bachelor’s degree and prior consumer advocacy or service experience; a patient-first mindset and strong communication are