Patient Experience Concierge & Advocate

OhioHealth; United States; Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

OhioHealth is seeking a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors and physicians. You will gather and relay patient location and status information while maintaining confidentiality and acting as a liaison with hospital staff.

The role emphasizes patient advocacy, expediting admissions, handling inquiries, guiding guests, and ensuring a welcoming lobby environment. A strong customer-service mindset is essential.

Qualifications

• Bachelor's degree in Communications, Public Relations, Social Sciences, or health-related field.
• Minimum two years of experience in a consumer advocacy or service role.
• Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training, and hospital operations.

Responsabilités

• 15% Providing and collecting information to visitors/patients about location, condition and treatment progress while maintaining confidentiality
• 25% Communicating between patient, family and hospital staff
• 10% Acting as an advocate by expediting admission and addressing delays
• 5% Resolving problems and escalating when necessary
• 15% Responding to special needs and ensuring they are met
• 10% Greeting and guiding visitors, assisting with wheelchairs as needed
• 5% Answering multi-line phones and transferring callers to appropriate locations
• 15% Overseeing information desks and lobbies, ensuring cleanliness and order

Connaissances

Conflict resolution

Interpersonal communication

Win-win negotiations

Medical terminology

Customer service

Formation

Bachelor's degree

Description du poste

OhioHealth is seeking a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors and physicians. You will gather and relay patient location and status information while maintaining confidentiality and acting as a liaison with hospital staff.

The role emphasizes patient advocacy, expediting admissions, handling inquiries, guiding guests, and ensuring a welcoming lobby environment. A strong customer-service mindset is essential.