ED Patient Experience Ambassador

OhioHealth; Cambridge (OH); Sur place; USD 36 000 - 56 000; Plein temps

Résumé du poste

OhioHealth in Cambridge, OH is seeking a Service Excellence Ambassador to provide courteous patient-centered service to visitors, families, patients and physicians, while protecting confidentiality and facilitating clear communication across care teams. You will greet and escort guests, answer multi-line phones, assist with directions and wheelchairs, and support information desks and lobbies to maintain cleanliness and order.

Evening, full-time (40 hours/week).

Qualifications

• Bachelor's Degree required.
• Minimum Two Years of Experience in a consumer advocacy or service role.

Responsabilités

• Provide and collect information for visitors/patients and families, maintaining confidentiality.
• Communicate between patient, family and hospital staff.
• Advocate by investigating and expediting admission and other delays.
• Greet, give directions, and escort visitors/patients; assist with wheelchairs when necessary.
• Answer multi-line phones and transfer callers to appropriate location.
• Oversee information desks and lobbies to maintain cleanliness and order.

Connaissances

Customer service

Formation

Bachelor's Degree

Description du poste

OhioHealth in Cambridge, OH is seeking a Service Excellence Ambassador to provide courteous patient-centered service to visitors, families, patients and physicians, while protecting confidentiality and facilitating clear communication across care teams. You will greet and escort guests, answer multi-line phones, assist with directions and wheelchairs, and support information desks and lobbies to maintain cleanliness and order.

Evening, full-time (40 hours/week).