Patient Experience Advocate

OhioHealth; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

OhioHealth is seeking a Service Excellence Ambassador to deliver exceptional customer service to patients, families, visitors and physicians. You will gather and relay information about location, condition and progress, help locate patients, and preserve confidentiality while supporting staff.

You will advocate for timely admissions, resolve issues, greet and direct guests, assist with wheelchairs, answer multi-line phones, and monitor lobby areas.

Qualifications

• Bachelor's degree in Communications, Public Relations, Social Sciences, Hospitality, or health-related field.
• Minimum 2 years of direct service hospitality or customer service experience.
• Preferred knowledge: conflict resolution, interpersonal communication, basic computer skills.

Responsibilities

• Give and collect information to visitors, families, and patients while maintaining confidentiality.
• Communicate between patient, family and hospital staff.
• Act as an advocate by investigating and expediting admission and other delays.
• Resolve problems and escalate when necessary.
• Respond to special needs and ensure they are met.
• Greet, guide, and escort visitors and patients; assist with wheelchairs when needed.
• Answer multi-line phones and transfer callers to appropriate locations.
• Oversee information desks and lobby areas to maintain cleanliness and order.

Skills

Communication

Customer Service

Hospitality

Education

Bachelor's Degree

Job description

OhioHealth is seeking a Service Excellence Ambassador to deliver exceptional customer service to patients, families, visitors and physicians. You will gather and relay information about location, condition and progress, help locate patients, and preserve confidentiality while supporting staff.

You will advocate for timely admissions, resolve issues, greet and direct guests, assist with wheelchairs, answer multi-line phones, and monitor lobby areas.