Patient Experience Advocate

OhioHealth; Augusta (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

OhioHealth in Georgia is seeking a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors and physicians. You will convey location, condition and treatment progress information while maintaining confidentiality, and act as a patient advocate to help expedite admissions and resolve delays.

You will coordinate between patient, family and hospital staff, greet and assist visitors, answer multi-line phones, oversee information desks, and support a safe,

Qualifications

• Bachelor's degree required; relevant field preferred.
• Two years of experience in consumer advocacy or service.
• Knowledge of conflict resolution and interpersonal communication.

Responsibilities

• Provide information about patient location, condition and treatment progress while maintaining confidentiality.
• Communicate between patient, family and hospital staff to resolve issues.
• Advocate for patients by expediting admissions and addressing delays.
• Resolve problems and escalate when necessary.
• Greet and assist visitors, answer multi-line phone calls and direct callers.
• Oversee information desks and lobbies to maintain cleanliness and order.

Skills

Customer service

Communication

Conflict resolution

Interpersonal skills

Education

Bachelor's degree

Job description

OhioHealth in Georgia is seeking a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors and physicians. You will convey location, condition and treatment progress information while maintaining confidentiality, and act as a patient advocate to help expedite admissions and resolve delays.

You will coordinate between patient, family and hospital staff, greet and assist visitors, answer multi-line phones, oversee information desks, and support a safe,